Refund policy

Last updated: September 24, 2026

We want you to love everything you bring home from Mulberry Bridge. If something isn't right, here's how returns work.

14-DAY RETURNS
You may return eligible items within 14 days of delivery. To be eligible, items must be unused, unwashed, and in their original condition and packaging.

FINAL SALE ITEMS
For hygiene and safety reasons, the following can't be returned once opened or used:
• Tea, matcha, and other food or drink items
• Candles and home fragrance
• Advent calendars
Unopened items in these categories may be returned within 14 days.

HOW TO START A RETURN
Because our products ship directly from our partner makers, return addresses vary by item. Please email us before sending anything back at contactmulberrybridge@gmail.com with your order number and the item(s) you'd like to return. We'll reply with instructions and the correct return address. Items sent back without contacting us first may not be accepted.

RETURN SHIPPING
Customers are responsible for return shipping costs. Original shipping charges are non-refundable. We recommend using a trackable shipping service, as we can't be responsible for returns lost in transit.

REFUNDS
Once your return is received and inspected, we'll email you to confirm. Approved refunds are issued to your original payment method. Please allow up to 10 business days for the refund to appear, depending on your bank.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If your order arrives damaged, defective, or incorrect, please email us within 7 days of delivery with your order number and a photo. We'll make it right with a replacement or refund — no return shipping cost to you.

GIFT SETS
Items purchased with a gift set discount may be returned individually. The refund will reflect the discounted price paid.

QUESTIONS
We're happy to help — email contactmulberrybridge@gmail.com.